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Frequently asked questions

Low price tickets

There are a number of ways to find low price tickets for our productions, both before and on the day of the performance:

Ways to save in advance

 

Low price Tickets (£20) are available for all performances at the National Theatre. These are in high demand and may be limited to two per customer. They may offer a restricted view of the stage.

Reduced prices are also available for the first performances (Previews) for many of our shows. Details and dates can be found on the individual show pages.

£10 Friday Rush

Every Friday at 1pm, a limited number of £10 Friday Rush tickets are released online for each of the following week’s performances at the National's three theatres, and selected West End productions of National Thetare shows. These are limited to 2 per customer, per production.

Ways to save on the day

 

Day Tickets

For Olivier, Lyttelton and Dorfman productions, a limited number of day tickets are available in person at the start of the day. For details, see the Day Tickets FAQs.

Standby Tickets

Subject to availability, any remaining unsold tickets may be reduced in price close to the performance start time.

General Standby: £15 off selected tickets available for everyone from 90 minutes before the performance.

Reduced Standby: tickets at £20 available from 45 minutes before the performance in person only with ID. Available to Students, Stage Pass, SOLT, NCA, & theatre union members and the unemployed.

If you still have unanswered questions, please contact us

 

Concessions

Reduced price tickets are available in advance on certain performances for Under 18s, Over 60s, Disabled people and Groups. If you are unsure how to book these concessions online, please see our guide to Selecting Concession Seats

Subject to availability, reduced price tickets may be available for Students, Theatre Union members and Unemployed Patrons from 45 minutes before a performance starts.

Under 18s:

  • For Olivier, Lyttelton and Dorfman productions, half-price tickets are available for Monday - Friday evenings and all matinees. The half-price discount excludes any tickets under £30.

 

Over 60s save on midweek matinees:

  • For Olivier and Lyttelton productions, £66, £57 and £56 tickets are reduced by £20.
  • For Dorfman productions, £30 tickets are available.

 

Disabled People:

Available for Access List customers. To join for free, please see the Accessibility section of our website.

  • For Olivier, Lyttelton and Dorfman productions, £20 ticket + one companion ticket at the same price.

 

Groups

Discounts are available for Educational and Adult Groups. These vary by production and can be booked through the Box Office who can be contacted on 020 7452 3010 or by using this form.

The following discounts are available for Access List customers. To join for free, please see the National Theatre Access List page in the Access section of our website.

  • For Olivier, Lyttelton and Dorfman productions, £20 ticket + one companion ticket at the same price.

 

Once you have completed and returned the Access List register form, we will contact you to confirm your registration and when you next log in to the website you will be able to choose the concessionary rate when selecting tickets.

You can also book with us by phone on 020 7452 3000.

NB There is no concession on £15 seats.

The following discounts are available for Under-18s:

  • For Olivier, Lyttelton and Dorfman productions, half-price tickets are available for Monday - Friday evenings and all matinees. The half-price discount excludes any tickets under £30.
     

To book online using “Select your own tickets”, click on an eligible seat or seats from the seating plan to select it. You can then choose a concession price by clicking on the “Selected tickets” bar that appears above the seating plan.

Please note that bookings containing tickets for Under 18s cannot be posted out and will be available for collection at the box office from 90 minutes before the performance.

Over 60s save on midweek matinees:

  • For Olivier and Lyttelton productions, save £20 on £66, £57 and £56 tickets.
  • For Dorfman productions, £30 tickets are available.
     

To book online, click on an eligible seat or seats from the seating plan to select it. You can then choose a concession price by clicking on the “Selected tickets” bar that appears above the seating plan.

 

Bookings are limited to 9 tickets per performance per customer online but adult group bookings can be made through the Box Office for most shows.

See the question,  Do you offer a group booking discount in the Group bookings section below, for details of group ticket prices and links to the Group discounts request forms.

You can contact the Box Office here or call the Groups line on 020 7452 3010. Discounts are available for selected performances:

We do not offer a student discount in advance, but if a show is not sold out we can offer a student standby rate of £20 in person from 45 minutes before the start of a performance, subject to availability.

You will need to provide proof of full-time student status, such as an NUS or college/university ID card. Student standby tickets cannot be booked online or by phone.

If you still have unanswered questions, please contact us

 

Day Tickets

Day tickets are a way of getting last minute tickets on the day of the performance for Olivier, Lyttelton and Dorfman Theatre productions.

For Olivier, Lyttelton and Dorfman productions in the National Theatre, a limited number of day tickets are available in person from the Ground Floor Box Office when the National Theatre building opens at 9.30am.
Building opening times vary on Bank Holidays  and on Sundays for The Seven Streams of the River Ota and you can check the times here.

They are priced at £20*, are limited to two per customer and may offer a restricted view. For popular productions, queues may start early outside the main National Theatre entrance.

Day Tickets are not transferable. While Day Tickets must be purchased in person from the Box Office on the morning of the performance, tickets will then be held for collection from 30 minutes before the start of the show and you must show the card you paid with or photo ID for collection.

Day Tickets are not available for Talks, Platforms and other one-off events.

Olivier and Lyttelton productions usually play in repertory, which means that they do not perform every day. Please check What's On for performance schedules before you come along to queue for Day Tickets.

*PLEASE NOTE: Day Tickets are £30 for The Seven Streams of the River Ota.

Performances at the National Theatre

Day Tickets for Olivier, Lyttelton and Dorfman Theatre perfomances are available in person from 9.30am* at the Box Office in the main entrance of the National Theatre building.
*Building opening times vary on Bank Holidays  and on Sundays for The Seven Streams of the River Ota and for these days, you can check the times when Day Tickets will be released for sale here.

For popular shows, the queue for Day Tickets often starts before 9.30am outside the main entrance to the National Theatre. We can never predict when the queue will begin for a particular show but you can contact the Box Office to find out when the queue has started on previous days.

Day Tickets are not available for Talks, Platforms and other one-off events.

PLEASE NOTE: Day Tickets are not transferable. While Day Tickets must be purchased in person from the Box Office on the morning of the performance, tickets will then be held for collection from 30 minutes before the start of the show and you must show the card you paid with or photo ID for collection.

Day Tickets are £20*

*PLEASE NOTE: Day Tickets are £30 for The Seven Streams of the River Ota.

Day Tickets are limited to two per customer.

Day Tickets are not transferable. While Day Tickets must be purchased in person from the Box Office on the morning of the performance, tickets will then be held for collection from 30 minutes before the start of the show and you must show the card you paid with or photo ID for collection.

Day Tickets are not available for Talks, Platforms and other one-off events.

If you still have unanswered questions, please contact us

 

Friday Rush

Our Friday Rush scheme offers cheaper tickets for Olivier, Lyttleton, and Dorfman* productions closer to the day of the performance.

Every Friday at 1pm, a limited number of £10 tickets* for the following week's performances are released to buy online from our Friday Rush page (*Friday Rush tickets are £20 for The Seven Streams of the River Ota.).

To make the booking process as quick as possible, we recommend you register in advance. If you already have an account, have your username and password to hand.

You can buy up to two Friday Rush tickets for each production. If you have already bought two tickets for one particular production, you won't be able to buy further Friday Rush tickets for the same show in future weeks.

PLEASE NOTE: Friday Rush tickets are not transferable. They can only be collected from the Box Office on the day of the performance from 90 minutes before the start of the show and you will have to show the card you paid with on collection.

Friday Rush Tickets are not available for Talks, Platforms and other one-off events.

Friday Rush tickets are limited to 2 per person, per production. 

PLEASE NOTE: Friday Rush tickets are not transferable. They can only be collected from the Box Office on the day of the performance from 90 minutes before the start of the show and you will have to show the card you paid with on collection.

Friday Rush Tickets are not available for Talks, Platforms and other one-off events.

If you still have unanswered questions, please contact us

 

Ticket delivery methods and collection

E-tickets are the quickest and easiest way to receive your theatre tickets.

When you choose the e-ticket option, your tickets will be sent to you via email as a PDF attachment.

When entering the theatre, simply open the Your Mobile E-Ticket email and show your e-ticket on your phone to our Front of House team at the door, just like a regular ticket

Skip the queue! You won’t need to wait in line at the box office to collect your tickets - simply show your e-ticket when taking your seat in the Theatre.

Save the planet! Help us reduce our carbon footprint and build a more sustainable future.

You will receive two emails after completing your order. The first NT Order Confirmation email lists the full details of your booking. The second Your Mobile E-Ticket email will include your e-tickets as a PDF attachment. Both emails will arrive on the same day as your order.

If you have not received the Your Mobile E-Ticket email within 24 hours of placing your order, please call the Box Office on 020 7452 3000, or email boxoffice@nationaltheatre.org.uk with details of your order.

Tickets can be posted out or held for collection at the box office. Postage is charged at £1.50 (£2 for groups or large orders).

Please note that tickets for different performances may be dispatched at different times, even if booked together.

Tickets may not be dispatched immediately but will always be sent in good time ahead of the performance.

Performances at the main National Theatre building on the South Bank

  • If you booked through the National Theatre - online, by phone, or in person - your tickets are available for collection at the Box Office at any time the building is open (Monday-Saturday, 9.30am-11pm).
  • If you booked through another agent, your tickets will be available for collection 90 minutes before the performance from the relevant Box Office.

 

Performances at venues outside of the main National Theatre building

  • Up to 48 hours before the performance start time, your tickets will be available for collection from the National Theatre Box Office on the South Bank at any time the building is open (Monday-Saturday, 9.30am-11pm).
  • On the day of the performance, you will be able to collect from the Box Office at the appropriate venue from 90 minutes before the performance.
     

 

If you are purchasing tickets for someone else, we advise that you have the tickets posted to you so that you can pass them on ahead of the performance.

If this is not possible then please contact the box office to arrange for the tickets to be transferred into a different name.

For Your Mobile E-Tickets
If you have not received the confirmation email or Your Mobile E-Tickets email, or if you have lost the Your Mobile E-Tickets email with the e-tickets attached, please call the Box Office on 020 7452 3000 or email boxoffice@nationaltheatre.org.uk with details of your order, and we will issue you with a replacement e-ticket.

E-tickets will be sent to the primary email address you have provided on your NT account (this will usually be the email address you use when logging into the NT website).

Please note, if you find the original e-tickets these will now be invalid for entry.

For Paper tickets
If your tickets have not arrived by the day of the performance, you may collect duplicate tickets by presenting the payment card and/or the confirmation email at the box office.

If you have purchased tickets for someone else, please contact the box office to transfer the tickets into their name.

If you still have unanswered questions, please contact us

 

E-Tickets - general questions

E-tickets are currently available for most productions in the Olivier Theatre, Lyttelton Theatre and Dorfman Theatre.
They are not yet available for West End productions or corporate events, or when Under 18 tickets are included in an order.

You will receive one Your Mobile E-Ticket email which will contain a single PDF with e-tickets for all performances within your order.

Most phones and tablets will be able to open the PDF attachment without any additional software.

You will need a phone or tablet with 4G or Wifi connection, which is able to display PDF files.

You do not need to print your tickets, simply open the attachment in the Your Mobile E-Ticket email and show your e-tickets on your phone when entering the theatre.

When you enter the theatre, one of the members of our FOH team may scan the QR code on each individual ticket. Please ensure that the screen brightness is all the way up to help our scanners pick up the QR code.

Presently our e-tickets are not compatible with Apple Wallet or similar apps, but if you would like to download the e-ticket to your phone, you can do so.

If you have an iPhone, you can save your e-ticket to the iReader app. Or if you are using an Android phone, you can save it to your download files.

If you don’t have a smart phone, you can print a paper copy of the e-ticket to bring with you.

If you wish to print your e-ticket, you will need Adobe Acrobat reader version 9 or higher, and we ask that you use A4 white paper for the best results.

You can still choose to have paper tickets posted (Postage costs +£1.50), or collect paper tickets from box office.
However, The National Theatre is working to become more sustainable and we ask you to use e-tickets where possible.

You can order a maximum of nine e-tickets online for each production. For group bookings of ten or more people, please contact contact the Box Office.

You can forward the Your Mobile E-Ticket email with the e-tickets attached to the recipient.

However, we recommend that you purchase NT Gift vouchers from our bookshop, which can be used by the recipient to purchase tickets for a production of their choice.

We will send you a new Your Mobile E-Ticket email with an attachment for your new tickets.

You should now delete the original e-ticket email from your phone. The original e-tickets are no longer valid and will not be recognised by our entry scanners.

Your programme vouchers will be sent to you in the same Your Mobile E-Ticket email as your theatre e-tickets.

The programme voucher can be clearly identified by the lime green colour at the top and bottom of the voucher.

Please show this mobile voucher at any programme sales point in the theatre foyers to redeem your programme.

Your smart caption glasses voucher will be sent to you in the same Your Mobile E-Ticket email as your theatre e-tickets.

These can be clearly identified by the lime green colour at the top and bottom of the voucher.

Please show this mobile voucher to our Access Assistants in the theatre foyers to collect your smart caption glasses. More detailed information is available in our smart caption glasses FAQs

Your restaurant vouchers will be sent to you in the same Your Mobile E-Ticket email as your theatre e-tickets.

These can be clearly identified by the lime green colour at the top and bottom of the voucher.

Please show the voucher to our restaurant staff to redeem your booking.

For more information, including sample menus, visit the Restaurant Package page in Food and Drink.

Ticket Exchanges and Refunds

Performances up to 12 April 
All customers for cancelled performances up to 12 April should now have received an email from the Box Office team - if you've booked for a performance up to 12 April and have not received this please email boxoffice@nationaltheatre.org.uk 

Performances from 13 April to 30 June
You will receive an email with information about your cancelled booking from our Box Office team by 14 April at the latest.
Please bear with us. Because of the large number of customers affected, we’re contacting bookers beginning with the performances that were due to take place soonest.

 

If you are unable to notify the Box Office or return the ticket(s) to us in time, we may be able to resell them on the day of the performance on your behalf once we have sold all our own tickets. Even for popular shows, we cannot guarantee resale but, if we are able to sell them, we can refund you minus an administration fee of £2 per ticket. We can also transfer tickets to a friend or relative if you can find someone else to use them.

 

Performances up to 12 April 
All customers for cancelled performances up to 12 April should now have received an email from the Box Office team - if you've booked for a performance up to 12 April and have not received this please email boxoffice@nationaltheatre.org.uk 

Performances from 13 April to 30 June
You will receive an email with information about your cancelled booking from our Box Office team by 14 April at the latest.
Please bear with us. Because of the large number of customers affected, we’re contacting bookers beginning with the performances that were due to take place soonest.

If you are unable to notify the Box Office or return the ticket(s) to us in time, we may be able to resell them on the day of the performance on your behalf once we have sold all our own tickets. Even for popular shows, we cannot guarantee resale but, if we are able to sell them, we can refund you minus an administration fee of £2 per ticket. We can also transfer tickets to a friend or relative if you can find someone else to use them.

 

If you still have unanswered questions, please contact us

 

Ticket Availability

From the What's On page, you can search for performances by venue, date and price using the search bar at the top of the page:

  • You can search for productions at the National Theatre or in the West End.
  • You can search for performances today, this week, this month or use the calendar button to search in a specific date range.
  • You can search for performances with tickets under £20, under £40 or under £60 to suit your budget.

 

Once you've searched, you can choose to filter the results for matinee or evening performances, by specific production, or by the lowest price available on the left-hand panel.

 

We occasionally have tickets returned to us in advance by customers who are no longer able to attend their performance. It is often worthwhile checking the website for possible returns closer to the date on which you wish to attend. There are then three other possible ways to secure tickets for sold out performances:

1. Friday Rush

£10* Friday Rush tickets for all Olivier, Lyttelton and Dorfman Theatre shows are released online every Friday at 1pm for each of the following week’s performances and are limited to 2 per customer. 
* some shows may have higher prices; for example The Seven Streams of the River Ota has £20 Friday Rush tickets

2. Day Tickets

Day Tickets are available from 9.30am in person at the National Theatre Box Office for Olivier, Lyttelton and Dorfman performances. Day Tickets are priced at £20, are limited to 2 to per customer and may offer a restricted view. Queues often start before 9.30am for popular shows.

Standing Tickets: In the Olivier and Lyttelton Theatres, on the day and once all other tickets have sold, tickets will be made available for standing spaces at the rear of the circle. Standing tickets cost £5 and can be booked in person or by phone. 2 per customer.
Standing tickets are not available for prouductions in the Dorfman Theatre.

3. Customer Returns for Sold Out Shows

There is also a chance of tickets being returned to us for re-sale just before the performance starts by customers who are no longer able to attend. Queues for these possible late returns will start at the relevant Box Office or ticket desk from 90 minutes before the start of the show. If any tickets do become available, we will limit them to 2 per customer.

All customer returns are offered for re-sale at face value – we cannot offer any reduced price on these tickets.

You can search for today's performances via our What's On page using the search function at the top of the page.

For Olivier and Lyttelton performances, discounted educational group tickets are usually available for Monday - Thursday performances during term-time.

For Dorfman performances, discounts are available on Monday and Tuesday evenings during term-time.

There are a limited number of discounted tickets available for each performance and discounts do not apply during school holidays.
 

Group bookings can by made through the Box Office. You can call the Groups line on 020 7452 3010 or contact the Box Office here.

 

Tickets are released for new productions in one of our booking periods which occur every two to three months. Members are amongst the first to know, or Register and subscribe to the NT News regular email and we'll let you know when each new booking period opens.

 

If you still have unanswered questions, please contact us

 

Gift Vouchers

NT Gift and Credit Vouchers can be redeemed on the order summary page once you have added tickets to your basket. You will need to type the voucher number, including the hyphen, into the system and click “Apply Voucher”. The value of the voucher will then be deducted from your order.

Theatre Tokens (issued by the Society of London Theatre) can be used for National Theatre bookings but only by phone or in person.

We cannot accept gift vouchers or gift cards issued by other third parties such as ticket agents. Please refer to the voucher issuer for details about redeeming these vouchers.

If you are having trouble redeeming a NT Gift or Credit Voucher, please contact the Box Office.

NT Gift Vouchers can be exchanged for tickets, backstage tours and items sold as part of the online ticket buying process

If you have lost a Credit Voucher issued to you as part of a ticket exchange, the Box Office can reissue the voucher number to you.

If you have lost a Gift Voucher, the person who purchased the voucher will need to contact the Box Office to request the voucher number again.

Contact the Box Office

If your Gift Voucher value is greater than the order total, the balance will remain on your voucher for future purchases. 

You will be able to use the same voucher number repeatedly until you have used the full value and, when you receive tickets purchased with a voucher, you will receive a new copy of the voucher (with the same voucher number) displaying the remaining amount.

Theatre Tokens can be used for bookings in person or over the phone.  If you need to redeem theatre tokens, please contact the Box Office on 020 7452 3000.

We cannot accept gift vouchers or gift cards issued by any other third parties such as ticket agents. Please refer to the voucher issuer for details about redeeming these vouchers.

National Theatre Gift and Credit Vouchers do not have an expiry date.

If you are having trouble redeeming a voucher, please contact the box office.

If you still have unanswered questions, please contact us

 

American Express Cardmembers

American Express Cardmembers get priority booking, ahead of the general public, and exclusive access to an allocation of tickets, special events and free tickets to Backstage Tours, as well as 10% discount in the National Theatre's Bookshop.

For more information, please see the American Express pages of our website

To access American Express preferred seating allocations, you should enter the first 4 digits of your card number into the 'American Express Invites' box on the left hand side of the performance list page.

Once you have done this, you will be able to view, select and buy AMEX seats on the 'select your own seats' option (AMEX seats are coloured blue on the seating plan and labelled 'AMEX reserved seats') or buy AMEX seats via the 'best available' option.

16 - 25 tickets

Visit the 16 - 25 tickets page to see what tickets are available. 16 - 18 tickets are £5 and 19-25 are £10. You can book 2 tickets per show.

Are you 16 - 18? When you've chosen a performance and you click on the 16-25 year old seat, the £10 19-25 year old price is automatically selected. To select the £5 16-18 year old price, click the yellow bar to display concessions and ticket details. Then select the £5 16-18 year old price.

The number of 16 - 25 tickets available per performance is limited, so book early to avoid missing out. Alternatively you can buy over the phone by calling 020 7452 3000 ( a £3.00 transaction fee applies to phone bookings).

Once you've booked, you can collect your tickets from the Box Office on the day of the performance. Tickets must be collected no later than 15 minutes before the start of the performance. You (and your friend, if you have bought two 16 - 25 tickets) should present photo ID, showing your age, when you collect.

If you still have unanswered questions, please contact us

 

Group bookings

Discounts are available for adult groups of 8+ on selected performances.

Group prices for shows at the National Theatre

For My Brilliant Friend, The Welkin, The Visit, Manor and Jack Absolute Flies Again, the following discounts are available for Monday - Friday evenings and all matinees (excludes preview performances):

8-11 people: £2 off £57 and £46 tickets (off £60 and £52 tickets on Friday evenings)

12-19 people: £4 off £57 and £46 tickets (off £60 and £52 tickets on Friday evenings)

20+ people:  £6 off £57 and £46 tickets (off £60 and £52 tickets on Friday evenings) plus a free ticket for the group organiser

For shows at the National Theatre use our Group Booking form here, or contact the Box Office on 020 7452 3010.
 

School and College group discounts are detailed here

 

 

Discounts are available on a limited allocation of tickets for educational groups of 10+ for many of our productions. For details, see the related questions in the Schools Group Booking section above.

 

Bookings are limited to 9 tickets per performance per customer online but adult group bookings can be made through the Box Office for most shows.

See the question,  Do you offer a group booking discount in the Group bookings section below, for details of group ticket prices and links to the Group discounts request forms.

You can contact the Box Office here or call the Groups line on 020 7452 3010. Discounts are available for selected performances:

If you still have unanswered questions, please contact us

 

School and college group bookings

Educational group discounts are available for many of our shows:

For productions at the National Theatre

 

For Olivier and Lyttelton performances, Monday - Thursday and for Dorfman performances on Mondays and Tuesdays, the following discounts are available during term-time:

  • £10 tickets for UK state schools of 10+ students aged 18 or younger, plus 1 teacher at the same price per 9 pupils.
  • £12 tickets for UK independent schools of 10+ students aged 18 or younger, plus 1 teacher at the same price per 9 pupils.
  • £15 tickets for UK-based groups of 10+ students aged 19-25, plus 1 teacher at the same price per 9 pupils.
  • £20 tickets for Non-UK-based groups of 10+ students aged 25 or younger, plus 1 teacher at the same price per 9 pupils. (£15 for Three Sisters)

School/educational bookings for shows at the National Theatre can be made via request forms listed below, or by calling the Groups line on 020 7452 3010.

 

For Olivier and Lyttelton performances, discounted educational group tickets are usually available for Monday - Thursday performances during term-time.

For Dorfman performances, discounts are available on Monday and Tuesday evenings during term-time.

There are a limited number of discounted tickets available for each performance and discounts do not apply during school holidays.
 

Group bookings can by made through the Box Office. You can call the Groups line on 020 7452 3010 or contact the Box Office here.

 

Paying for tickets

There is no booking fee for online bookings or those made in person at the National Theatre; we do, however, invite you to make a donation of 5% of your order value to help support the National Theatre's work. Every penny contributes directly towards our mission to make the very best theatre and share it with as many people as possible.

A £3 fee per transaction will be charged for all phone bookings except those made by members at Priority level or above and those made by Access List subscribers.

The National Theatre accepts American Express, Mastercard, Visa and National Theatre Gift Vouchers for ticket purchases online and by phone. To pay with 'Theatre Tokens', please call the Box Office on +44 (0)20 7452 3000.

NT Gift and Credit Vouchers can be redeemed on the order summary page once you have added tickets to your basket. You will need to type the voucher number, including the hyphen, into the system and click “Apply Voucher”. The value of the voucher will then be deducted from your order.

Theatre Tokens (issued by the Society of London Theatre) can be used for National Theatre bookings but only by phone or in person.

We cannot accept gift vouchers or gift cards issued by other third parties such as ticket agents. Please refer to the voucher issuer for details about redeeming these vouchers.

If you are having trouble redeeming a NT Gift or Credit Voucher, please contact the Box Office.

Tickets can only be paid for in British pounds (GBP). If you are using an overseas credit/debit card, your bank may apply extra conversion charges.

NT Gift Vouchers can be exchanged for tickets, backstage tours and items sold as part of the online ticket buying process

Theatre Tokens can be used for bookings in person or over the phone.  If you need to redeem theatre tokens, please contact the Box Office on 020 7452 3000.

We cannot accept gift vouchers or gift cards issued by any other third parties such as ticket agents. Please refer to the voucher issuer for details about redeeming these vouchers.

If you still have unanswered questions, please contact us

 

Understudy policy