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Frequently asked questions

Most asked

At present all scheduled performances and events at the National Theatre have been cancelled. We are keeping up to date with government advice and will communicate news about future performances to our audiences as soon as we can. 

YouTube only allows US registered charities to fundraise via their website. The American Associates of the National Theatre (AANT) is a New York-based 501(c)(3) non-profit organization (EIN 13-4141412), which supports the work of the National Theatre in the UK and around the world. It has also agreed to support co-producers participating in National Theatre at Home. Recipient charities will be listed in the fundraiser description for each stream.

Performances up to 30 June 
All customers for cancelled performances up to 30 June should now have received an email from the Box Office team about their booking - if you had booked for a performance up to 30 June and have not yet received this email, please contact us at: boxoffice@nationaltheatre.org.uk 

Performances from 1 July to 31 August
You should have receive a personalised email with information about your cancelled booking from our Box Office team by 1 June. If you had booked for a performance between 1 July and 31 August and have not yet received this email, please contact us at: boxoffice@nationaltheatre.org.uk 

Performances of Small Island from 28 October to 9 January
You will receive a personalised email with information about your cancelled booking from our Box Office team by 24 June at the latest.   
Please bear with us - we thank you for your patience while we manage this cancellation process.

In these unprecedented times, if you can consider donating the cost of your tickets, please contact a member of our team at support@nationaltheatre.org.uk. The National Theatre is a charity and ticket sales are our single largest source of funding, so we would be hugely grateful of your support during this extended closure. 

Network for Good is a US donor advised fund which YouTube has partnered with to help collect and distribute money raised through sanctioned fundraisers on their site. All donations made via YouTube will be paid to the American Associates of the National Theatre, which supports the work of the National Theatre in the UK and around the world. The AANT has also agreed to support co-producers participating in National Theatre at Home. Recipient charities will be listed in the fundraiser description for each stream.

We are following government advice and will reopen as soon as it is safe to do so. 

Please sign up to National Theatre News and follow us on social media to get up to date information.

It will no longer be possible for the NT Live broadcast of The Welkin to go ahead, or the scheduled broadcast of Jack Absolute Flies Again. Anyone who has booked tickets for these screenings should contact their cinema directly.  

If you still have unanswered questions, please contact us