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Help Centre

Frequently asked questions

Online help to purchase tickets

If you are member of the National Theatre and experiencing issues booking online please try the following tips before contacting the box office:

  1. Different levels of membership offer different booking dates. You can see the booking dates for each upcoming season on this membership page once they have been confirmed.

    Ensure that you are logged in. If you are not logged in the website will not recognise your membership status and will not offer you all the dates and performances that should be available to you. To check if you are logged in please look at the top of the current website page you are on. If you are not logged in the band at the top of this page will say “Login”.

  2. If you have logged in and you are still unable to book for new season performances please press “F5” on your keyboard. This will refresh your page and should show the most up to date information.

  3. Deleting cookies stored in your computer may help the overall performance of the website and ensure you are not seeing old content. There is no one standardized way to remove cookies since different browsers clear cookies using different procedures, but this can be done in the settings of your browser, and we provide some help on our Removing National Theatre cookies page.

  4. It may be helpful to try booking on a different device or browser i.e. Chrome, Mozilla Firefox, Safari or Internet Explorer.

If you have followed these steps and you are still experiencing difficulties purchasing tickets, please contact the Box Office on 020 7452 3060, or Tweet us @nationaltheatre, and a member of our team will be happy to help you to book online.

If you are experiencing issues booking online please try the following tips before contacting the box office:

  1. Ensure that you are logged in. If this is your first time booking through the National Theatre you will need to register. To check if you are logged in please look at the top of this page if you are logged out the band at the top of this page will say “Login”.

  2. If you have logged in and the website is not allowing you to book please press “F5” on your keyboard. This will refresh your page and show the most up to date information.

  3. Deleting cookies stored in your computer may help the overall performance of the website. There is no one standardized way to remove cookies since different browsers clear cookies using different procedures but this can be done in the settings of your browser. The following link will show you how this can be done on your browser: http://www.pcworld.com/article/242939/how_to_delete_cookies.html

  4. It may be helpful to try booking on a different device or browser i.e. Chrome, Mozilla Firefox, Safari or Internet Explorer.

If you still are experiencing difficulties purchasing tickets, please contact the Box Office on 020 7452 3000 and a member of our team will be happy to help you to book online.

We occasionally have tickets returned to us in advance by customers who are no longer able to attend their performance. It is often worthwhile checking the website for possible returns closer to the date on which you wish to attend. There are then two other possible ways to secure tickets for sold out performances:

1. Friday Rush

£10 Friday Rush tickets for all shows at the National Theatre are released online every Friday at 1pm for each of the following week’s performances and are limited to 2 per customer. 
 

2. Customer Returns for Sold Out Shows

There is also a chance of tickets being returned to us for re-sale on the day of the performance by customers who are no longer able to attend. These possible late returns will be made available for sale on our website, up to 30 minutes before the start of the performance.

All customer returns are offered for re-sale at face value – we cannot offer any reduced price on these tickets.

Members receive priority access to tickets for all NT productions. When we reopen, you will be able to access booking information for new productions via your MyNT profile.

Tickets for Death of England: Delroy go on sale as follows:

Monday 21 September, at noon
Supporting CastPatronPremier PatronBenefactor Olivier Circle Members, Young Patron Premium and Young Patron Ambasadors

Wednesday 23 September, at noon
Priority and Priority Plus Members, and Young Patron Member and Young Patron Associates

Friday 25 September, at noon
Advance Members

Friday 2 October, at noon
Public booking

You can search for today's performances via our What's On page using the search function at the top of the page.

To select your own seats, click on the 'Select your own tickets' button immediately after clicking on a performance date in the performance listing.

You will see a seat map that you can click on to select seats. You will not be able to select an unavailable seat.

Click on the seats you wish to purchase. You will see that these seats will change colour to indicate that you have selected it. A yellow band will also appear above the seat map.

To add your tickets to the basket, click on the 'Add to basket' button at the bottom of the screen.

Alternatively, you can click on the yellow bar above the seat map to enable you to choose a concession price or offer and see if there is any information about the view from, or the type of, seat you have selected. From there you can also click on the 'Add to basket' button.

If you change your mind and wish to choose a different seat, you can deselect the seat you are holding by clicking it again.

Tickets are released for new productions in one of our booking periods which occur every two to three months. Members are amongst the first to know, or Register and subscribe to the NT News regular email and we'll let you know when each new booking period opens.

 

Discounted Access tickets are available to those who have subscribed to our Access List and are priced £20 plus the same rate for a companion/carer. 

To join for free, please see the National Theatre Access List page in the Access section of our website.

Once you have completed and returned the Access List register form, we will contact you to confirm your registration and when you next log in to the website you will be able to choose the concessionary rate when selecting tickets. 

You can also book with us by calling 020 7452 3961.

If you are already a member of our Access List, and would like to contact a member of the team about your booking, please email boxoffice@nationaltheatre.org.uk 

NB There is no concession on £20 seats.

If you still have unanswered questions, please contact us

 

Accounts

You can log into the website with your email address and password via the 'Login' button at the top of any of our webpages.

If you have forgotten your password, you can request a new password at this point.

If you have not registered with the National Theatre's website previously, you can also create a new account via the 'Login' button.

If you have forgotten your password, you can request a new password via the 'Login' button at the top of any of our webpages.

Once you have submitted your email address, we will send you a email containing a link to set up a new password if that email address is registered. If the email address you enter isn't attached to an online account, you will not receive an email and should instead register as a new customer on the website.

If you are unable to re-set your password via the website, please contact the box office for assistance.

You can update your email address and password via the 'MyNT' section of our website. Contact details can be changed in the 'My Account' tab.

If you are registered with the National Theatre, you can update your contact preferences and sign up for our regular email newsletter via the 'MyNT' section of our website.

To change your contact preferences, go to the 'My Account' tab in 'MyNT' and expand the 'Personal Details' section. You can sign up to our NTNews or NT Live emails and can opt-in for pre-visit reminders, invites to provide feedback on your visits and information about productions you may enjoy. You can also choose how you'd like to be contacted by the National Theatre and whether you'd like to hear from other Arts Organisations we think you may like or from our sponsors.

If you are a new customer, you can sign up to our email newsletter as part of the registration process.

You can update your email address and password via the 'MyNT' section of our website. Contact details can be changed in the 'My Account' tab.

If you still have unanswered questions, please contact us

 

Bookings