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Help Centre

Frequently asked questions

Access Reopening FAQs

While routes around the building have changed to facilitate social distancing, we are committed to providing as much access provision as possible within a COVID-secure environment.  

Please be aware that, due to the socially-distanced one-way system in effect, there will not be the usual direct access from the car park to the theatre foyer(s), as all customers will be requested to join a queue outside the National Theatre building.  

Please contact us on 020 7452 3961 or boxoffice@nationaltheatre.org.uk should you require advice about our most accessible seat location, or require step-free access from the car park.

Discounted Access tickets are available to those who have subscribed to our Access List and are priced £20 plus the same rate for a companion/carer. 

To join for free, please see the National Theatre Access List page in the Access section of our website.

Once you have completed and returned the Access List register form, we will contact you to confirm your registration and when you next log in to the website you will be able to choose the concessionary rate when selecting tickets. 

You can also book with us by calling 020 7452 3961.

If you are already a member of our Access List, and would like to contact a member of the team about your booking, please email boxoffice@nationaltheatre.org.uk 

NB There is no concession on £20 seats.

Yes, and we will ensure that it is thoroughly cleaned before each performance.  

To request use of a wheelchair, please email boxoffice@nationaltheatre.org.uk  

While face coverings are required, we are aware that you may not be able wear one for health reasons. 

If this applies to you, please notify us in advance or click here to download a TfL exemption lanyard. This card is not mandatory, but it will make your visit smoother as our teams can easily identify you as exempt. 

There is an Audio-Described performance at 2pm Saturday 14 November which includes a safe and adjusted pre-show touch tour at 12pm.

The week before the performance, we will email introduction notes as an MP3 file.

On the day of performance, headsets will be delivered to your pre-show table by a member of staff.  All headsets will be thoroughly cleaned and sanitised before use.

If you still have unanswered questions, please contact us

 

Access in the NT building

Audio amplification equipment

Headsets for audio amplification can be collected from the relevant Box Office before each performance. These need to be booked in advance now, by contacting the Box Office.

Wheelchairs

You can borrow a wheelchair from the National Theatre to use during your visit. This can be collected and returned to the box office. To arrange for a wheelchair to be available, please contact the Box Office before the performance date.

Large print/braille cast lists

Cast lists in braille or large print formats are available from the Box Office.

Smart Caption Glasses

Unfortunately we are unable to provide smart captioning for Death of England: Delroy

 

For more information about Access to the National Theatre, please see the Accessibility section of our website.

There are 3 wheelchair spaces available for Death of England: Delroy, each with a companion/carer space, for each performance.

To book wheelchair spaces you will need to join our Access List. Once you have joined, you will be able to book the spaces online, or over the phone.

If you are booking online, you can choose a wheelchair space and companion seat either via the select-your-own-seat function or by choosing the relevant options on the automated selection feature.

To join our Access list for free, please see the National Theatre Access List page in the Access section of our website.

We have a taxi drop off outside Stage Door, allowing a step-free route around to the river-front side of the building, however this is a relatively long walk should you or a member of your group have mobility issues.

Should you require use of a wheelchair, please contact us on boxoffice@nationaltheatre.org.uk and we will arrange one to be available on arrival.

Unfortunately, it is not possible for staff to assist with pushing wheelchairs.

The National offers captioned performances for most productions. A block of seats is reserved to ensure a good view of the caption box or boxes. Please confirm with the Box Office when making your booking.

Parking information for Blue Badge Holders attending performances at the National Theatre are detailed in the 'Cars' section under the Options for travelling to the National Theatre, on the Venues at the National Theatre page.

Please be aware that, due to the socially-distanced one-way system in effect, there will not be the usual direct access from the car park to the theatre foyer(s), as all customers will be requested to join a queue outside the National Theatre building.  

If you require step-free access from the car park, please contact boxoffice@nationaltheatre.org.uk in advance of your visit and we will be happy to facilitate. 

Yes you can. If you'd like to borrow a wheelchair for access to your theatre seat, please phone 020 7452 3000 or email boxoffice@nationaltheatre.org.uk in advance of your visit.

Not all our auditoriums have hand rails. For detailed information about access to each of our theatres, please see the Accessibility section of our website.

 

To book tickets at the Disabled concessionary rate, you will need to be subscribed to our Access List. Read more information, and print off a sign-up form on our Access List page. For more information, call 020 7452 3000 or email the Box Office.

When booking a ticket at the disabled concessionary rate you can book a companion/carer at the same rate.

To book tickets at the Disabled concessionary rate, you will need to be subscribed to our Access List. Read more information, and print off a sign-up form on our Access List page.

For more information, call 020 7452 3000 or email the Box Office.

If you still have unanswered questions, please contact us

 

Assisted performances

To book tickets at the Disabled concessionary rate and to access the most suitable seats for our assisted performances, you will need to be subscribed to our Access List.

Read more information, and print off a sign-up form online.

For more information, call 020 7452 3000 or enquire at the Box Office.

If you still have unanswered questions, please contact us