skip to main content

Help Centre

Frequently asked questions

Website accessibility

The following discounts are available for Access List customers. To join for free, please see the National Theatre Access List page in the Access section of our website.

  • For Olivier, Lyttelton and Dorfman productions, £16 ticket + one companion ticket at the same price.
  • For Travelex productions, £15 ticket + one companion ticket at the same price.

 

Once you have completed and returned the Access List register form, we will contact you to confirm your registration and when you next log in to the website you will be able to choose the concessionary rate when selecting tickets.

You can also book with us by phone on 020 7452 3000.

NB There is no concession on £15 seats.

If you still have unanswered questions, please contact us

 

Access in the NT building

Audio amplification equipment

Headsets for audio amplification can be collected from the relevant Box Office before each performance. There is no need to book these in advance and there is no deposit payable.

Wheelchairs

You can borrow a wheelchair from the National Theatre to use during your visit. This can be collected and returned to the box office. To arrange for a wheelchair to be available, please contact the box office before the performance date.

Synopses and large print/braille cast lists

Synopses of all our productions as well as cast lists in braille or large print formats are available from the Box Office.

 

For more information about Access to the National Theatre, please see the Accessibility section of our website.

To book wheelchair spaces you will need to join our Access List. Once you have joined, you will be able to book the spaces online, in person or over the phone.

If you are booking online, you can choose a wheelchair space and companion seat either via the select-your-own-seat function or by choosing the relevant options on the automated selection feature.

For more information, and to download an Access form, please visit the Accessibility section of our website.

Taxis should be encouraged to drop off behind the Southbank Centre, a few metres to the west of the National Theatre, to avoid congestion. For customers with access needs, the drop-off point for taxis for all four theatres is now at the top of Theatre Avenue (the road to the west, between the National and the British Film Institute). There is a barrier here, but taxi drivers can use the intercom system to talk to our Security team, who will raise the barrier to allow access nearer the Theatre entrance.

Yes you can. Please make your requirements known when making your booking so we can ensure that the tour route is suitable. Contego wireless audio amplification is available on Backstage Tours for partially hearing people. For more information, please contact tours at tours@nationaltheatre.org.uk

 

When attending a performance, or dining at an NT restaurant, Blue Badge holders can park anywhere in the car park and there are spaces near the lifts reserved for use by disabled people. There is a ramped entrance with semi-automatic doors to the basement foyer and lifts.

For free parking, Blue Badge holders should take their badge, theatre ticket and car park ticket to any Box Office in the foyers for validation, prior to leaving. You do not need to display your blue badge in your car.

A limited number of street-level car parking spaces are available for Blue Badge holders principally attending performances in the Dorfman theatre or education events in the Clore Learning Centre. Due to limited availability these spaces must be booked in advance; to do so please contact the box office.

For further access information phone 020 7452 3000 or email access@nationaltheatre.org.uk

The National offers captioned performances for most productions. A block of seats is reserved to ensure a good view of the caption box or boxes. Please confirm with the Box Office when making your booking.

To book tickets at the Disabled concessionary rate, you will need to be subscribed to our Access List. Read more information, and print off a sign-up form on our Access List page. For more information, call 020 7452 3000 or enquire at the Box Office.

When booking a ticket at the disabled concessionary rate you can book a companion/carer at the same rate.

Yes you can. If you'd like to borrow a wheelchair for access to your theatre seat, please phone 020 7452 3000 or email boxoffice@nationaltheatre.org.uk in advance of your visit.

To book tickets at the Disabled concessionary rate, you will need to be subscribed to our Access List. Read more information, and print off a sign-up form on our Access List page.

For more information, call 020 7452 3000 or enquire at the Box Office.

Not all our auditoriums have hand rails. For detailed information about access to each of our theatres, please see the Accessibility section of our website.

 

If you still have unanswered questions, please contact us

 

Assisted performances

To book tickets at the Disabled concessionary rate and to access the most suitable seats for our assisted performances, you will need to be subscribed to our Access List.

Read more information, and print off a sign-up form online.

For more information, call 020 7452 3000 or enquire at the Box Office.

If you still have unanswered questions, please contact us